The Most Asked Question in Marketing – How do I Set My Marketing Budget?

One of the most important decisions that a small business owner will make is how much money to set aside for the marketing budget.

Successful and profitable small businesses understand that they need to allocate adequate funds for marketing their business.

Prospective customers always ask, “How much should I spend on marketing?”

The answer we give them is this:

1.     No matter how much you have it will never be enough! Having worked in large corporate environments our marketing consultants know that companies with $30m budgets these big brands always want more; more advertising dollars, more sponsorship dollars, more PR dollars, more salary dollars for the marketing department and the list goes on.

2.      Marketing Budgets will be much higher in competitive business categories and lower in general in less competitive ones.

3.     The more unique your business or product / service offering, in general, the easier it will be (and cheaper) to promote it IF you are tapping into existing demand as opposed to trying to educate the market, which will always be horrendously expensive and most small businesses just don’t have the sort of marketing budget required to do this. In these unique cases actually having new entrants / competitors may actually be a benefit as together the task of educating the market is made easier.

4.     If you are the new entrant in the market, you will have to spend more to take some share away from your competitors or create new demand in the market.

Here’s a great article discussing the different criteria for setting your marketing budget http://www.imageworksstudio.com/blog/how-set-marketing-budget-your-smb/index.html and a summary for your convenience:

1.     Counselors to America’s Small Business (SCORE) and the U.S. Small Business Administration (SBA) define the variable for a proper marketing budget to be between 2% and 10% of sales, noting that for B2C, retail and pharmaceuticals can exceed 20% during peak brand building years.

2.     You have to spend money to make money, yet most small businesses are completely under budgeted when it comes to their marketing. Worse still when they do spend on marketing, much of the expenditure is wasted and becomes an expense instead of an investment. 

3.     The article goes on to provide some guidelines based on revenue quoting an average of 4-6% and making the usual disclaimer that many circumstances can warrant an increase or reduction in your marketing budget as a percentage of revenue.

4.     Looking at what your competitors are spending can be useful

5.     In the end your marketing budget should be properly allocated to position your organization, trump the competition, raise awareness, generate quality conversion and of course increase revenue growth and this is the most important point and exactly how a marketing budget should be considered.

6.     On the subject of organic growth – Many small businesses start out and grow their clientele by word of mouth alone and are very successful. But they usually hit a brick wall. That’s where building a powerful brand is critical. When you rely on organic growth alone, you risk losing revenue from business you did not get because a % your target audience were never made aware of your product or service!  And you cannot underestimate the lost sales from those prospects who perceived your current brand negatively and left your website without you ever knowing about it. This is why it is so important to build the brand correctly. Why risk millions to save thousands?

Finally I’d like to use 3 examples we can all learn from:

1.     The highly successful Real Estate Agency Hocking and Stuart entered the market by investing around 20% of the Net Sales back into marketing and became one of Australia’s most successful real estate agencies.

2.     Swisse feels better by increasing its marketing budget! Millions of dollars spent sponsoring sporting events and paying high-profile celebrities to spruik its products has paid off for Swisse Vitamins, which has more than doubled its profit.  

a.     131 % rise in net profit to $8.9 million for the year ended June 2011.

b.     Swisse revenue climbed to $77.2m, up from $45m the year before.

c.      Annual marketing expenses doubled to $26m, accounting for 94% of the total cost of sales at the fast-growing company. In contrast, market leader Blackmores, which made sales of $234m last year, spent just $22m on marketing and sales activities.

So Swisse allocated approximately 34% to marketing as a % of Total Revenue whilst Blackmores allocated only about 9.5% to marketing as a % of Total Revenue.

3.     LinkedIn, the world’s biggest professional-networking website, is expected to reach around $900m in sales and marketing and sales expenditure more than doubling in the last 12 months to around $76m or 8.4% of Total Revenue in a category that sees LinkedIn play in 3 different markets with varying levels of competition:

a.     Professional Networking – subscription fee model where they have little or no competition other than that of consumer attention deficit caused by every other social medium

b.     Advertiser Media Dollars excluding Recruitment, which is an incredibly competitive category dominated by Google’s Adwords

c.      And finally competing for recruitment advertising dollars that LinkedIn is vying for by hoping to take share away from other recruitment portals.

Regardless of your industry or stage of development “You’ll Feel Better If You Budget For Adequate Marketing Investment” and invest your marketing budget wisely!

Small marketing budgets are all about which marketing tool to use

If you have a small budget and your marketing agency is suggesting email marketing – consider the benefits of a direct mail piece instead. The payoff between the better marketing tool can make the difference.

The main difference is that direct mail is considered a more acceptable form of communication for new leads, especially if you have a great offer. Whilst email is a cost effective was of keeping in touch with people who know and love you, but is often dismissed as spam when it arrives in the email inbox of a prospect.

If you have a decent budget, then hedge your bets and do both! But, if you don’t then you have to know the facts before you make your decision

At qubePartners, a marketing agency and advertising agency, all in one, we understand that you can’t have it all, on a small budget. So we suggest that to really get your brand noticed, consider the old fashioned way – snail/direct mail. The rationale is quite simple.
• Firstly, you are putting your brand in the hands of your target market.
• Secondly, it engages all the senses, plus addressed mail has an emotional component (i.e. it’s addressed to me, I feel special).
• And lastly, the letterbox is the least cluttered promotional channel. The inbox is full and the letterbox is quite empty!

On a small budget, it makes sense to look for a channel that is less cluttered, allows for a high degree of creativity and has a far higher chance of getting noticed. A direct mail that ends up in the bin was read first!

3. Learn from the big boys and get the candidates to treat your job interview as a pitch!

The “pitch” – Large integrated advertising agencies (those that do everything under one roof) as well as small specialist types that focus on one or a combination of; strategy, creative, sales promotions, or media, compete for the client – usually a company that has a decent marketing budget – for arguments sake $3m+.

The competition is a call from the client to what is essentially a beauty pageant, where the contesting agencies spend hours and thousands of dollars preparing and rehearsing what they are going to say on pitch day.

You can do the same without taxing yourself or the candidates much more than what is already a stressful process of job hunting. In fact the outcome is much fairer for the applicant and more indicative of who can actually do the job!

As much as I cringe at the Donald Trump’s “Apprentice”, in every country, one thing is certain, the job interview process is extensive and based on doing and achieving, not answering template questions from the “Good Interview Guide” circa 1967.

Personally, I don’t give a flying fox about your biggest challenge; I care about how you will overcome my business challenges! And for those reading this and thinking of asking questions most consultants wish they could get a dollar for every time they hear them “have you worked on insert business of choice here, before, please refer to “Point 5: Outsourcing” of this series and remember 2 things:

  • A marketer who has worked on your “type” of business will at best bring about some efficiency
  • A marketer who has not worked on your type of business is more likely to examine the problem with a more “curious mind” and with some luck will break the cycle of “we’ve always done it that way” – some call it innovation.

Finally, yes this is a shameless promotion for those of us rare creatures with a decade or more of experience across many product and service categories, you are very lucky to have our services!

So how do you put it out to pitch? Simple, firstly by writing a realistic and task based job description, selecting a short list and informing them that the interview will be testing their skills in the “selected areas” and then actually testing some of those skills (that will be required) in the 60 minutes that most interviews go for!

If you want to make it really interesting get all of the shortlisted candidates into one room to sit a 40 minute test (no not the Meyer Briggs or any other personality or aptitude psycho babble test that supposedly tests creativity and lateral thinking!) and then give them each 15 minutes to prove that they can do the job. After all, pressure and deadlines are very real!

How do you formulate such a test? Some specialist recruiters may be able to help, but we certainly haven’t seen much “work” done in this area. If anyone reading this knows of such testing please inform the rest of us. In the meantime, you can just call us and for a small fee we’ll develop a test for your specific company needs. Alternatively, and only at your request, we can provide you with our “15 minute, stress lowering, gentle and non-manipulative spiel, on why you should to hire us – and that “persuasion without invasion” is delivered free of charge or obligation and is guaranteed to provide you with at least one cost saving or revenue generating idea for your business; we call it the Reality Check.

PwC (PricewaterhouseCoopers) partner Greg Will says the growth of consulting in a tight market made sense.
“For IT, HR, strategy operations and marketing, it’s not a full-time role that they need, so when you haven’t got a full- time role or even a significant part-time role – it might only be a day a month – it’s just not worth the administration to try to employ someone and in any case, no one would really take a job for a day a month so they need someone on an ad hoc basis and someone who can charge an hourly rate.”
“Particularly in a downturn, they can manage not only the expectation of how often or how long they’ll use them but also they don’t have this permanent employee on their books that they have to deal with if things didn’t turn out right.”

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SME Media Effectiveness – The Top 10 ways of Reaching Your Audience

SME Media Effectiveness – The Top 10 ways of Reaching Your Audience

linkedin
Image via Wikipedia

Where are your customers?
Where can you REACH them most cost effectively?
What are they watching, reading, listening to?

ESTABLISH:
Budget – Marketing Budget as a rough rule of thumb is 10% of Sales
Reach – don’t try to talk with too many prospects / customers
Frequency – make sure to repeat your message frequently enough within the set purchase cycle, e.g.: twice per month
Continuity – and pursue your dialogue for long enough, e.g. 6 month campaign

The top 10 ways of reaching an audience for SME’s are*: (mainly B2B Professional Services and Industrial companies)

*The individual circumstances of each organization may alter the order of this list drastically and the list below is a guide only. As an example, for a small new manufacturing business, Packaging may be their only marketing vehicle and can be used with great success if it is designed correctly.

1. Networking

  • Physical – Industry Associations, Trade Shows, BNI, etc
  • Virtual (Social Media: LinkedIn, Facebook, etc)

2. Website / Blog, Online Video

3. Search Engine Marketing

  • Paid Search / Pay Per Click
  • Search Engine Optimisation
  • Banner Ads

4. Email

5. PR – Traditional and Online

6. Direct Mail

7. Point of Sale (for Retailers and Small FMCG Manufacturers)

8. Packaging

9. Trade Press / Local Paper / Niche Magazines

10. Outdoor and Out Of Home / Ambient

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SME Media Effectiveness – The Top 10 ways of Reaching Your Audience

SME Media Effectiveness – The Top 10 Marketing Tactics to Reaching Your Audience

linkedin
Image via Wikipedia

Where are your customers?
Where can you REACH them most cost effectively?
What are they watching, reading, listening to?

ESTABLISH:
Budget – Marketing Budget as a rough rule of thumb is 10% of Sales
Reach – don’t try to talk with too many prospects / customers
Frequency – make sure to repeat your message frequently enough within the set purchase cycle, e.g.: twice per month
Continuity – and pursue your dialogue for long enough, e.g. 6 month campaign

The top 10 marketing tactics for reaching an audience for SME’s are*: (mainly B2B Professional Services and Industrial companies)

*The individual circumstances of each organization may alter the order of this list drastically and the list below is a guide only. As an example, for a small new manufacturing business, Packaging may be their only marketing vehicle and can be used with great success if it is designed correctly.

1. Networking

  • Physical – Industry Associations, Trade Shows, BNI, etc
  • Virtual (Social Media: LinkedIn, Facebook, etc)

2. Website / Blog, Online Video

3. Search Engine Marketing

  • Paid Search / Pay Per Click
  • Search Engine Optimisation
  • Banner Ads

4. Email

5. PR – Traditional and Online

6. Direct Mail

7. Point of Sale (for Retailers and Small FMCG Manufacturers)

8. Packaging

9. Trade Press / Local Paper / Niche Magazines

10. Outdoor and Out Of Home / Ambient